Adaptivestack Technologies Awarded Office of the Comptroller of the Currency’s (OCC) End User Services Support Subcontract

Adaptivestack technoliges leverages the ITIL framework to deliver IT Service Management services and end user sopprt to the OCC. Our leam leverages proven, industry-managed service strategies and technologies to operate and maintain End User Support Services, with a goal of achieving greater operational efficiency and readiness. As part of our solution, we provide the personnel, technology, and facilities necessary to deliver a Single Point of Contact Enterprise Service Desk and additional necessary resources for end to end customer service.We significantly improved on the orgnaizations  firstcall/contact resolution, first-level resolution, mean time to resolution, average handle time, customer satisfaction, service request fulfillment, and user productivity.  Additionally,  we implemented a flexible call center solution that uses smart technology, automated processes, and a continuous improvement cycle to improve the overall efficiency of the contract acceptable quality levels (ACQ).